BMG is committed to providing you with a great customer experience. If you need to return or replace a product, please contact any one of our customer service representatives within 30 days of purchase. We are here to help you through this process.
You will receive a Return Authorization Number (RA). This number will allow you to track your return and to ensure proper credit is received. Shipping instructions for the returned item(s) will be provided at the time you receive your Authorization Number.
To ensure proper credit to your account, all returns must be received in their original packaging with all the original pieces, packaging materials, accessories and all other contained material.
We understand that sometimes items are ordered in error and we are happy to help when this occurs. We ask that you return the incorrect items in the original packaging. We will then re-ship the correct product for the applicable shipping fees plus a 15% re-stock fee. If the original packaging has been damaged please notify your customer service representative when you initiate the return.
When a product is thought to have a manufacturing defect, we may request photos or samples to be provided for evaluation prior to the return being processed.
In the case of a shipping error, please make a claim within five working days from the shipment delivery date in order to ensure a refund or replacement can be issued.
Please inspect your shipment when it arrives. If the packaging or enclosed item is damaged, keep the original package and call us to file a claim with the carrier. When signing for the package, notate on the shipping documents that the product was received damaged. We will only file claims on orders that are shipped with our accounts. You must file a concealed damage claim within 5 days for carriers to accept it.
These are the carrier published policies and are subject to their specific terms and conditions and may change without notice.
If the returned material is found to be free of defects and isn’t covered by a warranty, we reserve the right to accept the material and charge a 15% restocking fee.
For a period of 30 days from the time an order is received by the customer, we warrant that all goods shipped will be free of defects in materials and workmanship. For the complete warranty statement, see BMG Limited Warranty Statement for HP Large Format Printing Materials.
We bear no liability for statutory, general, special, consequential, or tort damages with respect to uses of products purchased, including loss of profits, business, or goodwill and shall in no way be liable for any damages for any reason whatsoever that would exceed the replacement value of the material.